General FAQ

Which web browsers are supported?

The following WEB Browsers are compatible with this Web Site:
Internet Explorer, Chrome, Firefox, Safari.

Can I make a payment using my mobile device?

Yes, this site is compatible with Safari mobile and Chrome mobile.

Will any personal information be shared with any third party?

No, please refer to the privacy policy link below.

What additional charges or service fees will be assessed when making a payment?

All Credit Card Transactions have a service fee of 1.97% or $1.00, whichever is greater. Electronic Check transactions are not assessed a service fee.

What can I do if I want to pay using multiple forms of payments?

If you would like to make a split payment across multiple payment accounts, please visit a Payment Center.

What other payment options exist in addition to this payment solution?

You can make a payment at any of our Payment centers.

Kiosks are also able to take these types of Payments:

Will I be able to make an online payment if I live outside of the United States?

Provided you have a credit card with a billing address within the United States with a valid U.S. zip code, you will be able to pay online.

Can I make a payment with a debit card?

Debit cards with a credit card logo like Visa or MasterCard are accepted. You will not be prompted to enter your PIN.

What does it mean if I receive the following notification when attempting to pay, "The Payment Failed."?

This message may mean that the card information entered does not match information on the credit card, or that the credit card company declined the charge. For help, please contact the customer support number on your credit card.

What should I do if the website is not working?

Please report the issue by email at support@paycityofchicago.com or by phone at : 800-388-7703.

After I enter my information, I get the message "Nothing Found". What does this response mean?

This may mean the information entered may not be accurate or the payment has already been made.

In either case, please contact the support line for additional information on your account.

Do I have to provide an e-mail address to make a payment?

Yes, a valid email address is required to make a payment.

Contact Us

Who do I contact if I have an issue with this website?

Please call or email us at:
Email: support@paycityofchicago.com
Phone: 800-388-7703

Who do I contact if I have questions about my account?

Please contact the phone number listed on the invoice or notice that you received.

Who do I contact if I have an issue with the payment I just made?

Below is a list of contacts by payment type.
Enterprise Invoices: 312-745-7321
Public Way Use Permit: 312-45-IRIS (312-747-4747)
City of Chicago Parking, Red Light Camera and Automated Speed Enforcement Ticket Payments: 312-744-7275

Invoices

Where can I find my Invoice Number?

Your Enterprise Invoice number is located on the top center section of your invoice and is labeled "Invoice Number".

Where can I find my Account Number?

Your Enterprise Account number is located on the top center section of your invoice and is labeled "Account Number".

Public Way Use Permits

Where can I find my Public Way Use Permit Number?

Your Public Way Use Permit Number is located on at the top section of your invoice under the label "Permit Number" and on the detachable coupon under the label "Permit Number".

Where can I find my Public Way Use Account Number?

Your Public Way Use Account Number is located on at the top section of your invoice under the label "Account Number" and on the detachable coupon under the label "Account Number".

What is a charge ID?

A Charge ID is a unique identifier issued by the City of Chicago to identify the specific receivable being paid.